The Garden Gates Online Reviews – Case Study in Factual Online Reviews
The Garden Gates is an online retailer that sells home and garden decor through their website TheGardenGates.com. Each customer has the opportunity to review their experience and share with other customers in The Garden Gates Online Review process. The Garden Gates uses Shopper Approved, a Google certified review partner, to collect reviews from each online sale. During the order completion process, a customer has the opportunity to start the review process. At this point, a customer is asked a few questions regarding the experience during the order process with the option for a follow-up email to further review The Garden Gates buying experience.
During the last 12 calendar months, 932 customers( as of August 5, 2017) elected to participate at various stages of the review process with Shopper Approved giving The Garden Gates Online Reviews a 4.8- Star rating. Also during this same 12 month period, seventeen customers gave a one-star review for an unsatisfactory experience for a variety of reasons. The number one complaint was shipping related issues, a few were damaged products, and two didn’t feel the product was worth the purchase price.
In addition to Shopper Approved, the customer has an additional opportunity to provide a review for each and every product we sell. This review process is handled by the product review app that is built into our Shopify platform. Customers are emailed a survey after they have received their order and asked to provide feedback. This is some of the most valuable information we can gather about the products we select to sell online. This allows us to make corrects in how products are packaged, how the manufacture stains a planter, and how we communicate.
Here is an example of the Product Review Surveys
extremely happy!- Campania International Chantal Planter in Highland Moss Set of 4
the packaging was insanely great, my only problem was how to get the 4 pots out of the box without tearing them up, some kind of heavy! but once they were unpacked my wife went nuts! so thank you!
Wife loves the new Coach house urn-Campania International Coachhouse Urn on Coachhouse Pedestal
“Locally this exact urn and pedestal was selling for double the price. Luckily we found Garden Gate online because we would not have bought it at the local price. It was delivered by truck and arrived at the appointment time. Driver unloaded this 600 lb urn and placed it in my garage. It was packed in about five garbage cans full of shredded wood to keep it safe. There was no way this could have been damaged the way it was packed unless it fell from a truck going 60 mph. Great job and will buy again with out worry.”
Very good. Delivery was fast- Olive Tree with Burlap Wrap
“Very good. Delivery was fast and plant was healthy and cute.”
Campania International Essential Birdbath-Campania International Essential Birdbath
“100% awesome, from order processing to careful delivery, to how great it looks in my garden. It is beautiful and classy. The birds haven’t caught on yet. For now I’ve got 3 yellow rubber ducks floating around. Fun!”
The Garden Gates Online Reviews are not always positive, but 98% of all customers The Garden Gates delivers home and garden products to their home or beyond satisfied. To learn more about The Garden Gates visit thegardengates.com online or call them at 1-877-780-6699.