Chad Everett Harris The Garden Gates
Chad Everett Harris The Garden Gates: It all started in 1984 or so, Chad Harris became fascinated with gardens. He was living on an island that had a beautiful, glass English greenhouse. During the summer months, he would plant different seedlings from the grounds and watch them ever so carefully grow. As luck would have it, most would die. But once in a while, he would hit the jackpot with some type of green plant. Later in life, his mother would tell the same story to friends and, lo and behold, these green plants were really just common weeds from the garden. On his 11th birthday, it all came to me; he could make money the old-fashioned way, mowing neighborhood lawns. During these early years, he became inspired by flowering gardens and the changes they encountered. Years later, his love–or fascination–with gardening lives and breathes in the things he enjoys.
Chad Harris The Garden Gates Youtube Channel
The Garden Gates original YouTube Channel featured products sold at the retail store located on Metairie Road. After the closing of the store, Chad Harris created a new Youtube channel that features more in-depth content for home and garden decor. The Garden Gates offered in-home consultations as well as instore design assistance.
May 2014, Chad Everett Harris terminated the advertising contract with JumpFly and move to a new provider. This decision turned disastrous for The Garden Gates. The company Chad Harris hired to manage their advertising, ran a very successful ad campaign into the ground and cost The Garden Gates over five million dollars in lost sales, cancellation of vendor contracts, and years of work vanished over the course of 30 days.
The owners of the advertising company have accepted no blame for their lack of management of The Garden Gates account. After spending 18 months investigating the problem, Chad Everett Harris and members of the Adwords support team determined that the tracking software that the marketing company was using, delivered 25,000 ads to a blank computer screen.
Here is one of the letters to the Adwords Support Staff
“Dear Adwords Support Staff,
I have been discussing an ongoing issue with our Adwords account since July 2014. During this time I have spoken and communicate in writing to several Google employees. I have always been polite, never raised my voice, never spoken inappropriately, and have always maintained professionalism.
Today, I have reached a point where my professionalism has been worn thin. On February 26, 2016, I was offered a credit of $114,752.69 that was to be applied to the Adword account. Then six months past with numerous emails and phone calls- I receive an email for less that half that amount. When I followed up questioning the amount and asking for a transparent report to review, I receive no response. The team that worked on this case is in India and provided the details to the bad ads, as well as the credit offer in February.
I just don’t understand why there has been such a massive disconnect between our organization and Google.
I am a real customer that had a real problem and reported it. Then I worked with Adwords support staff for one year looking for the answer. Hire consultants and even built a new web platform. In the end, I asked a question that led to the discovery of the issue. The issue was related to the final destination URL. The AdWords team stated they are not responsible because of a third party tracking software. I have pointed out that because the ads did not fall within the user guidelines, the Adwords platform should have disapproved the ad or suspended the account based on the Adwords user guidelines. We are talking about 25,0000 URLs that were sending customers to a blank webpage, not 10 or 20.
I have used the below analogy numerous times on the phone with Adwords that an advertiser could use 3rd party tracking software to redirect ads to a site that are banned from advertising. ”
Then, over the course of 24 months, Chad E. Harris was able to determine the cause of the issue and worked towards resolving it. See the communication below:
I took time this afternoon to review all the emails that I have sent to Adwords, their Collection Agencies, and the collection attorney. During the past 25 months, I have logged numerous calls to Adwords. I have called so many times, and because my account is suspended, I have to use a different AdWords account to speak with someone. I would say that I have called over 70-80 times during the last 24 months. I know that I have called ten times in the last 20 days.
Beginning November 14, 2015, to July 7, 2016, I have communicated via email with two main personnel at Adwords. Aditya and Swati. I sent the first email on November 14, 2015. November 20, 2015, Aditya confirmed that the ads should have been stopped by the platform and informed me that he escalated the issue to a specialist. It took 30 days for a reply, and that is how Swati began working on the case.
Jan 20, 2016, Swati informed me that a senior authority was investigating the case, and I would be updated. The next update took 30 days ( Feb 23), and the email discussed a credit of 50%, and I asked for them to investigate the issue. On Feb 26, Swati reported that I have a total spend of $855,138.15, and I would have an exact amount of the erroneous spend by the end of the day. That took until March 30 informing me that the erroneous spend was $229,505.38.
Since that point, nothing has happened. I ask for the full amount to be a credit to my account due to the fact that I have been diligent since July 2014 to continue to communicate with Adwords about the issue. I begged and begged for someone to listen but just like these correspondences, they go on deaf ears.
The last 90 days of email replies are below and as you can see, they don’t actually say anything and the May 24 email indicates that on June 1, 38 days ago that I would be updated.
Below are the email replies from Swat from April 19 to June 29.
- April 19: Sorry that you were away on medical leave, and I just thought my emails were going into the junk box or something.
- April 21: I understand your situation here. I have updated my finance team about the same, and they are in conversation with our higher management.
- April 25: This matter is escalated to the higher management, and they are looking into this. I’m still waiting to hear from them. Will update you once I get any information.
- May 6: I’m still waiting to hear from my senior management. I have updated them about the same three days ago.
- May 19: I have forwarded your emails to my higher management, just to let them know the urgency. I truly understand that you have been through a lot of pain due to this, however, I’m trying everything possible way to get this resolved for you. Please be assured that I’m here until I fix this for you.
- May 24: I have got an update from my higher management that they will be done with the investigation soon and update me by end of next week. ( the date would be June 1, 2016)
- ( 17 days after promised updated) June 17: I’m extremely sorry for not getting back to you on time as I was not in town (nobody had access to my account, hence couldn’t reply). I just came in today and saw your emails. I have once again updated my legal team and higher management about your emails. I’m still in conversation with everyone including our legal team and Managers. Awaiting their final decision. I know that you have been waiting for so long and I can’t really put up my words to show you how am I feeling about the loss you have been through. It’s just would like to assure you that this matter is still in discussion and trust me as I’m always here to get this resolved for you.
- June 21: I have once again contacted my higher management team, who has been taking care of your issue. I’m still seeking advice from them. As soon as I hear from them, I will update you. I understand that it has taken longer than expected, I’m trying whatever best I can to communicate with my team and updating them each moment.
- June 28: I work from 9 am to 6 pm IST, hence would be able to connect over emails. Though, I have updated one of the supervisors who is working as per EST time zone. I’m sure they will call you. Just to be double sure, I will drop a note to them before leaving today. As far as the investigation is concerned, I’m still in touch with my legal team, in fact, my superiors are also communicating with them. I understand the urgency, hence we have prioritized your concern.
- June 29: One of my colleagues Nams have tried reaching you at 504-415-6669 in between 9 am to 6 pm EST, however, couldn’t connect with you. She has left a voicemail too. I will tell her to call you once again, however, it will be great if you can give us a specific time as per my colleagues shift timings.
I am unsure what transpired for Google to treat a good customer so poorly and with no concern. I commend the Adwords team member that took the time to listen to me today and saw the importance and got you on the phone. As discussed, this matter has been going on for an extended amount of time and has been financially devastating to my company. On June 17, 2016, I sent an email that provided the details of the total sales loss as well as the lifetime value of customers. The amount is staggering and as a small business owner, I am devasted with this outcome.
Please provide a timeline to a fair resolution on this matter and I have attached a generic NDA that just need to be signed. I am happy to sign whatever NDA you wish to provide.
Honestly, I just want to rebuild the lost business and figure out how to dig myself out of this mess.
Chad Harris “
The Garden Gates retail store closed in Metairie in August 2015. The store was a wonderful place and enjoyed by the community along Metairie Road. Chad Harris The Garden Gates
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